The Role of Empathy in Enhancing Workplace Performance: A Systematic Review with Insights from Pakistani Financial Institutions. Pakistan Business Review, Pakistan, v. 27, n. 1, p. 81–100, 2025. DOI: 10.22555/pbr.v27i1.1302. Disponível em: https://journals.iobm.edu.pk/index.php/pbr/article/view/1302. Acesso em: 17 may. 2026.